Satisfied customers is my goal. I want you happy. I want you to like my arrangements and get more of them. I want you to tell your friends about Everlasting
Life Decor. I have sold to hundreds of customers. I would like to say none have been dissatisfied, but of course there have been some. I have accepted
returns and refunded money to most, but there have been three or four who were being difficult and dishonest. I found myself feeling like I needed
protection from that type, so the following satisfaction policy has evolved to protect you and me too.
On wreaths currently available on my site - if for any reason, you are not happy with a purchase, do not remove the arrangement from the box. That way it's easy to return it for a full refund (excluding shipping charges) or exchange. Before you do, give me a call at 1-479-677-2679. Don't worry. I don't bite.This guarantee is unconditional for 30 days. I do ask that the product be returned in new condition and in its original packaging, still tightly attached to the box (or reattached, or packed - I can help you on this when you call), so that it will not be damaged in return shipping. Again, email or call before making a return and get a return number. Without it, I cannot accept a return.
On custom orders - 4' wreaths will have me panting and I scratched my head over the preserved Christmas trees, figuring out how to do them, and sometimes a customer's wish is almost an impossibility. But I relish the challenge and the 4' exercise is good for me. I truly enjoy making custom pieces. I talk or email back and forth with you to get to know you and your desires, and then I do my utmost to please you. It is a service I take very seriously, and it is a service - not a product. If you have something specific in mind, you need to fully describe what you are visualizing. I'll ask you questions to get the answers I need. This helps you in your description. Together we arrive at the decisions needed for me to begin building.
Wall or door wreaths of standard size and small DOOR WREATHS - Upon first seeing your new arrangement, if you are not satisfied, I will work to satisfy you, but please keep the arrangement tightly zip tied to the box. Then call me at 1-479-677-2679. We will then together decide what needs to be done. A replacement, a repair, a modification, a swap, or a return. If we decide a return and refund (excluding shipping) is necessary, having kept it tightly attached to the box will make it easy for you to ship it back to me in new condition. If you have not kept it attached to the box, when you call, I will tell you how to make it safe for shipping. Again, email or call before making a return and get a return number. Without it, I cannot accept a return.
On other custom orders - (Christmas trees, table vase arrangements, big DOOR WREATHS, wreaths larger than 3' or extra small wreaths, topiaries, wedding arrangements, etc.) I'm glad to do them but cannot resell them and don't make enough profit to absorb the loss, so once I have gone and bought the supplies to fill your custom order, the order is final. If you desire a number of small, large or odd items, and don't feel sure of the outcome, perhaps it would be best to first order a trial item rather than making a huge purchase of many items right at first. My repeat customers are comfortable with me, but I can understand a new client wanting to be sure before making a large order.
Call me (1-479-677-2679) if you would like to get specific information on the return policy for what you have in mind. I'll be happy to talk with you and email you the information too.
I know you like privacy as much as I do. Unless I'm notifying you of a sale, you'll not receive unsolicited email from me. Any information you give me will not be given or sold to others. All credit card information is handled through secure transaction services. If you prefer to not enter your credit card information online, I can take your order by phone at 1-479-677-2679.
My wreath making began with my love of gardening - a way to celebrate it by creating from it. Now I purchase my floral supplies, but I still garden whenever I can.
With mother nature as the first artist, I work to preserve and accentuate her original creations, and make floral designs that are both stunning in appearance and practical to use.
My arrangements are all different. I don't like repetition. I can do a matched set or a copy if you want one, but otherwise all custom arrangements are unique and one of a kind.